Refund policy

Return Policy

We offer a 3-day return policy, meaning you have 3 days after receiving your order to initiate a return.

Eligible Items for Return:

Items must be in their original, unworn, and unused condition, with all tags attached.
Original packaging must be included.
Receipt or proof of purchase is required.

How to Initiate a Return:

Contact us at sales@alphaomegaimport.com with your order number and request a return.
We will review your request and provide you with instructions for returning the item.
Do not return items without first contacting us.

Return Shipping:

Upon approval, we will provide a return shipping label (if applicable) with instructions on where to send the package.

Damages and Issues:

Inspect your order immediately upon arrival.
If an item is defective, damaged, or incorrect, contact us immediately at sales@alphaomegaimport.com.
For damaged items: Please include a clear picture of the damage in your email. This will expedite the replacement process.

Non-Returnable Items:

Exchanges:

The fastest way to get a replacement item is to return the original item and place a new order for the desired product.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be issued automatically to your original payment method.
Please allow time for your bank or credit card company to process the refund.

Security Measures:

We take the security of your information seriously.

We will only process returns initiated through our email address (sales@alphaomegaimport.com).
We require a picture of damaged items to prevent fraudulent claims.

Changes to this Policy:

We reserve the right to modify this policy at any time. The most current version will be posted on our website.

Contact Us:

If you have any questions about this policy or your return, please contact us at sales@alphaomegaimport.com.