📝 Alpha Omega Imports – FAQ

 

📦 Shipping & Delivery

Q: Do you ship across the USA?
A: Yes, we ship nationwide across the United States.

Q: How much does shipping cost?
A: Shipping is free on all orders over $50. For smaller orders, shipping is calculated at checkout.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days and typically arrive in 3–5 business days depending on location.


🔄 Returns & Refunds

Q: Can I return a product if I’m not satisfied?
A: Absolutely. We offer a 30-day hassle-free return policy. If you’re not happy with your purchase, contact us at sales@alphaomegaimport.com.

Q: What if my order arrives damaged?
A: Please contact us immediately with photos, and we’ll send a replacement or issue a refund.


🫒 Products & Authenticity

Q: Are your olive oils really from Greece?
A: Yes. Our olive oils are 100% authentic, cold-pressed, and sourced directly from Greek producers. Many are PDO-certified.

Q: Is your feta cheese authentic?
A: Yes. We import PDO-certified Roussas Feta, produced in Greece under strict EU quality standards.

Q: Are your products organic?
A: Several of our items are certified organic. Look for the “USDA Organic” or “EU Organic” label on product pages.


🎁 Gift Options

Q: Do you offer gift sets?
A: Yes! We have curated bundles featuring olive oils, balsamics, and herb blends — perfect for any occasion.

Q: Can I send my order as a gift?
A: Absolutely. At checkout, you can add a gift note, and we’ll pack it beautifully for the recipient.


💳 Payments & Security

Q: Which payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and secure checkout via Shopify Payments.

Q: Is your site secure?
A: Yes. All transactions are encrypted and processed through trusted gateways.


👨🍳 Cooking & Use

Q: Which olive oil is best for salads?
A: Our Sparta Gourmet EVOO 250ml and 3lit is smooth and fruity, making it perfect for fresh salads.

Q: Which balsamic goes best with olive oil?
A: Our Botanico White Balsamic pairs perfectly with Sparta EVOO for dipping bread or dressing salads.

Q: Do you have recipes I can follow?
A: Yes! Visit our blog for Mediterranean recipes featuring olive oil, balsamic, feta, and more.


📞 Contact

Q: How can I reach you if I have more questions?
A: You can email us anytime at sales@alphaomegaimport.com, or chat with “Ask Petros” directly on our website.